ManageEngine SupportCenter Plus 7
Free Version
Publisher Description
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Knowledge Base
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
SLA Management
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Product Catalog
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
About ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a free software published in the Helpdesk & Remote PC list of programs, part of Business.
This Helpdesk & Remote PC program is available in English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish. It was last updated on 27 March, 2024. ManageEngine SupportCenter Plus is compatible with the following operating systems: Linux, Windows.
The company that develops ManageEngine SupportCenter Plus is ZOHO Corp.. The latest version released by its developer is 7. This version was rated by 8 users of our site and has an average rating of 3.4.
The download we have available for ManageEngine SupportCenter Plus has a file size of 32.51 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2008-12-03 and was downloaded 325 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the ManageEngine SupportCenter Plus as malware if the download link is broken.
How to install ManageEngine SupportCenter Plus on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the ManageEngine SupportCenter Plus is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
